Terms, Conditions and Cancelations
Coaching and Hypnosis Session payments are required at the time of booking. ZenYou In-Clinic Service appointments are due the day of the service. A credit card will be held at the time of booking. We accept all major credit cards and e-transfer. We do not offer payment plans at this time.
Payments are non-refundable however will be used towards future appointments as per the criteria below.
Coaching & Hypnosis Cancelation Terms:
No-show appointments are 100% non-refundable.
48 hours notice is required to cancel with the exception of a medical emergency. The investment will be used towards a future appointment.
Cancelation prior to 48 hours results in your investment being placed towards your next appointment.
Cancelations within 48 hours of appointment time are 100% non-refundable.
Membership fees require a six-month commitment at which time may be canceled with 30 days' notice.
Your appointment is not confirmed or held until payment is processed or received.
Coaching or Hypnosis packages are 100% non-refundable. If you choose to cancel after your initial appointment and request a refund, that will be determined on an individual basis. The one session cost along with a $75.00 admin fee to cover the costs associated with setting up your coaching file will be deducted along with other costs associated with your file.
You are provided a list of in-depth personal work to do with all coaching and hypnosis packages. This is also taken into consideration for any requested refunds. If you have chosen to not complete this work no refunds are issued.
The client must consent to full participation in the therapy process, including listening to the audio download provided.
Hypnotherapy is an effective method of treatment, however, success is not guaranteed and will only work with the client's full cooperation and the client acknowledges this. Listening to the audio between sessions is a vital element in the process and participation is required. This will be fully explained in the initial consultation. Results may vary from person to person.
Should the client turn up to an appointment under the influence of drugs or alcohol, the therapist reserves the right to cancel the session and charge the full session fee.
ZenYou Services In-Clinic Cancelation Terms:
We are a small boutique clinic, and in order to provide you and others with excellent customer service and access to appointments during peak times, we reserve that time just for you. Without sufficient notice, we end up turning away other clientele. When clients are unable to make their scheduled appointments, we are unable to best serve our customers waiting for that spot. We do travel from out of town for your appointment and share the space with other therapists. Our cancelation policy is set to accommodate this.
No-show appointments are 100% non-refundable. Your credit card on file will be charged.
We require 48 hours' notice to cancel an appointment without penalty.
48 hours notice is required to cancel with the exception of a medical emergency. Your credit card will not be charged.
Cancelations within 48 hours of appointment time require a 50% penalty fee of the cost of services booked.
We do require a credit card at the time of booking. Your card is not charged until the day of your appointment.
No-Show appointments will require full payment of services booked for secondary appointments.
Late Arrivals: Our sanctuary is cleaned and disinfected between all clients. We require a minimum of 30 minutes between appointments to do this. Your appointment time will end at its scheduled time to allow this cleaning process to happen and to ensure the next client starts their appointment on time.
We understand that some things happen outside of your control that makes you late to your appointment. We will do everything we can to accommodate you. However, if you are running more than 5 minutes late we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our guests with the full ZenYou experience. Please let us know as soon as possible that you are running late so we can best accommodate everyone. If we have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s).
Deanna L. Byrne doing business under OM Spirit Store Inc does not diagnose nor treat disease. It is always recommended you seek guidance from your medical team prior to beginning any new treatment plan.
Deanna is certified, insured, and accredited with several holistic modalities. Many will be combined within treatment sessions. Her primary focus is relaxation and balance. Some clients report positive changes in other areas and this is very individual. Deanna offers no medical claims or promises.
Aromatherapy is a safe holistic treatment. Essential oils used are only done so after an in-depth medical questionnaire is completed along with confirming any contraindications. At no time will we ever recommend using essential oils: applied neat on the skin, take internally or take via a suppository. These recommendations go against the requirements for international aromatherapy use by professionals.
Hypnotherapy, Life Coaching, and Acupressure are non-regulated fields within Nova Scotia. Deanna Byrne is certified and accredited in Hypnotherapy, NLP (Neuro-Linguistic Programming), and a Master Life Coach. She is also accredited and certified in Acupressure.
Hypnotism is a self-regulating profession, and its practitioners are not licensed by provincial governments. Deanna is not a physician nor a licensed health care provider and does not provide a medical diagnosis or recommend you discontinue any medically prescribed treatments. A client has a right to refuse hypnotherapy and coaching services at any time (refunds and termination policy will be used). A client has a right to know the expected duration of sessions prior to the commencement of treatment. Hypnosis is not guaranteed, and its effectiveness is individual. In the event, the Telehealth platform is used for virtual sessions it does not change the scope of practice. This is a platform used within the health and medical industry and should not be confused with coaching. We do not diagnose or treat disease. It is recommended you seek guidance from your licensed medical care team prior to adding additional treatment options.
Individuals under the age of 18 must-have parental or caregiver written consent and they are required to be in the room during any hypnotherapy. To review the Coaching Code of Conduct click here. We reserve the right to have an alternate adult present during sessions.
Appointments are confidential however, in the event there is a fear of self-harm or harm to others, we have a professional obligation to contact appropriate professionals. In the event of a report of abuse to children, we are also obligated to report this to Child Protective Services. At which time your client file will be released to those appropriate professionals.
2. Use of our Website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending, or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of our website or for any service, content, feature or product offered through our website.
4. Products or Services
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.
5. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
6. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
You agree that you will not post, distribute, or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive, or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
7. Your Personal Information
8. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify, or clarify information on our website, except as required by law.
9. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
11. Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Any headings and titles herein are for convenience only.
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
15. Governing Law
[Nova Scotia] and you irrevocably consent to the exclusive jurisdiction and venue of such courts.
16. Questions or Concerns
Please send all questions, comments and feedback to us at Email.