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Privacy Policy

Deanna Byrne Coaching

At Deanna Byrne Coaching, your privacy, trust, and confidentiality are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, participate in coaching programs, or book sessions through our clinic.

Policy

1. Information We Collect

We collect only the information necessary to provide you with quality coaching services and a safe client experience. This may include:

  • Personal details such as your name, email address, phone number, and mailing address.

  • Booking details when you schedule sessions through the Jane app.

  • Payment information (processed securely through Jane’s encrypted payment systems; we do not store your credit card details).

  • Health or personal information you choose to share during coaching or intake forms to support your program goals.

  • Website usage data such as cookies, IP addresses, and analytics to help us improve our services online.

2. How We Use Your Information

Your information is used only for:

  • Scheduling and managing appointments

  • Providing personalized coaching programs

  • Communicating with you about services, updates, and resources (with your consent)

  • Processing secure payments

  • Maintaining legal and regulatory compliance under Canadian privacy laws (PIPEDA)

We do not sell, rent, or trade your personal information to third parties.

3. Data Storage and Security

  • All client records are securely stored in encrypted software systems.

  • Bookings, intake forms, and client data are managed through the Jane app, which meets strict Canadian privacy and healthcare security standards.

  • Access to your personal information is limited only to authorized staff directly involved in your care or program.

4. Confidentiality in Coaching

Everything shared during one-on-one or group coaching sessions is confidential and will not be disclosed without your consent, except where required by law (e.g., risk of harm to self/others or legal obligation).

5. Your Rights

As a client, you have the right to:

  • Access and review the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for non-essential communications at any time

  • Request deletion of your information (subject to legal or professional record-keeping requirements)

6. Website and Online Use

Our website may use cookies and analytics to improve functionality and user experience. These do not collect personally identifiable information unless you voluntarily provide it (e.g., by filling out a contact form). You may disable cookies in your browser settings if you prefer.

7. Third-Party Services

We may link to third-party sites or services (such as Jane app or payment processors). We are not responsible for the privacy practices of those third parties, and encourage you to review their policies.

8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted to our website with the revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Deanna Byrne Coaching
Email: info@deannabyrne.com
Phone: 902-698-9399
Location: Berwick,  Nova Scotia, Canada

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